Access Care Connect checks carer availability to help you make informed decisions when assessing referrals. The availability checker and capacity analysis use actual rostered duties, not templates.
⚠️ Important: For accurate results, you must be using availability within care rostering and need at least seven days of rostering to be in place in Access Care Rostering. The system can only check against what has been scheduled.
How the availability checker works
When you check availability for a visit requirement, the system:
Pulls all employees linked to the selected branch and area.
Filters to those with availability during the visit time window.
Removes employees with configured unavailability types (for example, sick or holiday) during that time.
Removes employees already rostered for other visits at that time.
The result is the number of carers who could genuinely attend each visit requirement.
Capacity and Capacity (Preferred)
Two capacity metrics are calculated for each visit requirement:
Capacity: The total count of available carers for a visit.
Capacity (Preferred): Narrows the count to carers who match the referral's Language and Gender preferences, set at care package level.
Both metrics can be used as conditions in automation rules.
Refresh availability results
Availability results are cached in the database. Reloading the page shows the cached values. To recalculate, click Check Availability.
You should recalculate if:
Rostering data has changed.
Carer availability or unavailability has been updated.
Visit requirements have been modified.
Capacity Analysis grid
The Capacity Analysis is a visual 7-day grid showing all carers in a selected branch and area. It displays three overlaid data layers:
Availability: When carers can work.
Unavailability: Holiday, sick, commitments, and so on.
Scheduled service duties: Currently rostered visits.
The grid uses five-minute intervals with colour-coded blocks and hover tooltips. It is a read-only view and can be accessed from the Referral Management menu or from within a referral.
The capacity calculation does not factor in Max Hours Per Day, Max Hours Per Week, Working Time Regulation hours, or Contracted Hours. A carer appearing as available in the grid may still be at or near their contractual or regulatory working limits. Coordinators and Branch Managers should apply professional judgement when using capacity data to inform acceptance decisions.