Access Care Connect has four user roles. User accounts are pulled from Access Care Rostering and not created in Access Care Connect. An Administrator can search for users by name in Access Care Rostering, add them to Access Care Connect, and then assign them a role.
Available roles
The four roles are:
Administrator: Full access to everything across all branches, including adding users and assigning roles.
Branch Manager: Full access to their branch or branches, referrals, referrers, AI Triage Engine configuration, rules, and integrations, but cannot add users.
Care Coordinator: Full access to Referrals and Referrers only. Cannot change branch settings or add users.
View only: Read-only access.
Branch and area permissions
Branch and area permissions are managed in Access Care Roserting, not in Access Care Connect. Users restricted to specific branches in Access Care Roserting will only see referrals for those branches in Access Care Connect. Only users with no branch restrictions in Access Care Roserting can see referrals that were created without a branch and area assigned.
Deactivating users
Deactivation is soft. When a user is deactivated, their associated referrals and audit history are preserved completely. They simply cannot log in to Access Care Connect. Nothing is deleted or reassigned.